Our Admissions Process
A Simple, Supportive Start to Your Recovery Journey
At Redemption Recovery we believe that asking for help shouldn’t be complicated. Taking the first step toward recovery is an act of courage, and we’re here to make that process as smooth, supportive, and stress-free as possible.
Our admissions process was created with compassion and understanding at its core. From your very first phone call or online inquiry, our caring team will guide you through every stage. Whether you’re struggling with addiction, dual diagnosis, or mental health challenges, we make sure you get the right level of care quickly and with minimal hassle. We proudly accept Medicaid and most major insurance plans.
A Compassionate Approach to Getting Started
Many people delay getting help because they’re unsure how to begin. At Redemption Recovery, we’ve simplified the process to remove that uncertainty. We’ll take the time to listen, answer your questions, and explain every detail of treatment, costs, and scheduling.
Our mission is to provide clear steps, prompt admissions, and the reassurance that you’re in capable, caring hands. Most importantly, we never treat you like a number; we treat you like a person who deserves healing and hope.
Our Admissions Process
Step 1: Reach Out and Connect
The first step is often the hardest, but it’s also the most important. When you reach out to our admissions team, you’ll be met with empathy and immediate support. You can call us directly at (419) 949-8358 or start the process online by filling out our online form.
During this initial conversation, we’ll:
- Learn a bit about your situation and what led you to seek help.
- Answer any questions about our treatment programs, schedule, and facility.
- Discuss your insurance coverage and payment options.
- Begin preparing for your potential admission, often within 24 hours of your first call, depending on availability.
Whether you’re calling for yourself or a loved one, we’ll take the time to ensure you feel comfortable and informed from the very beginning.
Step 2: Insurance Verification and Financial Clarity
We understand that finances can be one of the biggest barriers to treatment, but it doesn’t have to be. At Redemption Recovery, we believe that everyone deserves access to quality care, regardless of financial status.
That’s why we accept Medicaid, along with many private insurance providers. Our insurance verification process is simple and completely confidential.
Once you submit your insurance information through our online form, our admissions team will quickly verify your benefits and contact you to explain what’s covered. We’ll go over:
- What services and levels of care your plan includes (such as IOP or PHP).
- Any potential out-of-pocket expenses, if applicable.
- Options for payment assistance if needed.
Our goal is full transparency. You’ll always know exactly what to expect before moving forward, so you can focus on what truly matters: your recovery.
Step 3: Clinical Assessment and Level of Care Matching
After your insurance has been verified, we’ll schedule a clinical assessment to determine the most appropriate level of care for your needs.
This assessment is not a test; it’s a conversation. One of our licensed professionals will ask about your health history, substance use patterns, mental health background, and overall life situation.
Using that information, we’ll recommend one of our specialized programs:
- Partial Hospitalization Program (PHP): A structured, full-day treatment option for individuals needing intensive support.
- Intensive Outpatient Program (IOP): A flexible yet focused program designed for continued progress while maintaining daily responsibilities.
- Outpatient Program (OP): Ideal for those transitioning from higher levels of care or seeking ongoing recovery support.
This personalized matching ensures you receive the right balance of structure, therapy, and support for your unique recovery journey.
Step 4: Admission and Arrival
Once your treatment plan is in place, we’ll schedule your admission and walk you through what to bring and what to expect on your first day.
When you arrive at our facility, you’ll be greeted by our compassionate staff and guided through a brief orientation process. You’ll meet your treatment team, tour the facility, and start participating in therapeutic activities designed to promote healing, physically, emotionally, and spiritually.
Our modern and comfortable facility in Ontario, Ohio, provides a welcoming environment for recovery. We’ve designed our spaces to foster safety, peace, and growth, giving you a supportive foundation as you begin your new chapter.
If you’re coming from out of town or have transportation concerns, our admissions team can also help you coordinate logistics so your transition into treatment is seamless.
Step 5: Ongoing Support and Aftercare
Recovery doesn’t end when treatment does. We’re committed to walking beside you every step of the way, even after you complete your program.
Our team works with you to build a personalized aftercare plan, which may include:
- Continued outpatient therapy or counseling.
- Support groups and community resources.
- Relapse prevention education.
- Family involvement and support planning.
We believe that long-term success depends on continued connection, accountability, and encouragement. You’ll never be alone in this process; we’ll be here to help you stay strong, stable, and hopeful for your future.
WHY Choose Us
Why Clients Choose Redemption Recovery
Choosing the right treatment center can feel overwhelming. We make that choice easier by offering:
- Compassionate, individualized care: We tailor each program to your personal story and goals.
- Medicaid and insurance acceptance: Quality treatment that’s accessible and affordable.
- Rapid admissions: Many clients are admitted the same or next day.
- Dual-diagnosis expertise: Comprehensive treatment for both addiction and mental health needs.
- A peaceful, supportive environment: Our facility promotes healing through comfort, safety, and community.
Every detail of our admissions process is designed to help you move forward, one step at a time.
Take the First Step Toward Healing Today
If you or someone you love is ready to break free from addiction, don’t wait. The path to recovery begins with one simple call or click. Call us today to start the admissions process.
At Redemption Recovery, we’re ready to help you rebuild your life, one day, one decision, and one victory at a time.